155bet Privacy Policy — How We Protect Your Personal Data

1. Data We Collect

1.1 Registration Data

When you create a 155bet account, we collect the following personal information that you provide directly to us:

• Full legal name (as it appears on your government-issued identity document)
• Date of birth (to verify you are 18 years of age or older)
• Residential address in Bangladesh (city, district, and full mailing address)
• Bangladeshi mobile phone number (used for OTP verification and account communications)
• Email address (used for account notifications, KYC correspondence, and security alerts)
• Username and encrypted password credentials

1.2 KYC & Identity Verification Data

To comply with our Know Your Customer (KYC) obligations and to prevent underage gambling, money laundering, and fraud, we may collect the following documents and associated data at the verification stage or at any point during your account lifetime:

• Copy of a government-issued photo ID: National ID card (NID), passport, or driving licence
• Proof of residential address: utility bill, bank statement, or official government correspondence dated within the last three months
• Payment method verification: screenshot or confirmation from your bKash, Nagad, Rocket, or Upay mobile banking account confirming account ownership
• Selfie or live photograph where required for enhanced identity checks

1.3 Transactional Data

155bet automatically records all financial transactions associated with your account, including:

• Deposit amounts, timestamps, payment method references (bKash/Nagad/Rocket/Upay transaction IDs, bank reference numbers)
• Withdrawal requests, amounts, processing status, and destination payment method details
• Bonus credits, wagering activity, and bonus completion records
• Complete betting history: game type, stake amount in Bangladeshi Taka (৳ BDT), odds, outcome, and settlement time

1.4 Technical & Device Data

When you access the 155bet platform, our servers and analytics systems automatically collect certain technical data about your connection and device, including:

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Session start and end times, pages visited, and features used within the platform
• Referring URL (the page or link from which you arrived at 155bet)
• Cookie identifiers and similar tracking technologies (see Section 4)

1.5 Communications Data

If you contact the 155bet support team via email or live chat, we retain records of those communications — including the content of messages, timestamps, and the resolution outcome — for quality assurance, dispute resolution, and compliance purposes. Support communications are treated as confidential and are accessible only to authorised support and compliance staff.

2. How We Use Your Data

2.1 Account Management & Service Delivery

The primary purpose for which 155bet processes your personal data is to create and manage your account, authenticate your identity when you log in, process deposits and withdrawals, settle bets, and deliver the full range of casino and sports betting products available on the platform. Without this data, we cannot provide the service.

2.2 Identity Verification & Fraud Prevention

155bet uses personal data — particularly registration data and KYC documents — to verify that every account holder is who they claim to be, that they meet the 18+ age requirement, and that their account activity does not indicate fraud, money laundering, or bonus abuse. Automated fraud detection systems cross-reference transaction patterns, IP addresses, and device fingerprints to flag unusual activity for manual review.

2.3 Regulatory Compliance

As an online gaming platform serving the Bangladesh market, 155bet is obligated to retain certain transaction and identity records to meet applicable anti-money laundering (AML) and know-your-customer (KYC) standards. We process your data to fulfil these legal obligations, and we retain records for the minimum period required by law (see Section 6).

2.4 Platform Security & Abuse Prevention

Technical and device data — including IP addresses, session logs, and device fingerprints — is used to detect and prevent unauthorised access to player accounts, identify VPN or proxy usage in breach of our Terms, and protect the integrity of the platform from scripted or automated abuse.

2.5 Customer Support

Communications data and account history are used to investigate and resolve support queries, disputes, and complaints. When you contact us, our support team accesses the relevant sections of your account record to provide accurate and efficient assistance.

2.6 Responsible Gaming Monitoring

Betting history, session data, and account activity are monitored to identify patterns that may indicate problem gambling behaviour. Where such patterns are detected, 155bet may reach out to the player with responsible gaming information, apply protective limits, or, in severe cases, escalate to a mandatory self-exclusion review. Full details are available on the Responsible Gaming page.

2.7 Platform Improvement & Analytics

Aggregated and anonymised usage data — from which no individual player can be identified — is used to analyse platform performance, identify popular games and betting markets, improve user interface design, and inform product development decisions. This analytics processing uses pseudonymised data sets and is conducted internally by the 155bet product team.

2.8 Promotional Communications

With your consent at the time of registration, 155bet may send you promotional emails or mobile notifications about new games, deposit bonuses, seasonal offers (such as Eid, Pohela Boishakh, and BPL season promotions), and platform updates. You may opt out of promotional communications at any time by updating your notification preferences within your account settings or by contacting support. Opting out of promotional messages does not affect transactional communications such as deposit confirmations or security alerts, which are sent as part of the core service.

3. Data Sharing & Disclosure

3.1 No Sale of Personal Data

155bet does not sell, rent, lease, or otherwise commercially transfer your personal data to any third party for their own marketing or commercial purposes. Your data is not a commodity on this platform.

3.2 Service Providers & Technology Partners

To operate the 155bet platform effectively, we engage a limited number of trusted third-party technology service providers who may process player data on our behalf. These include:

• Payment processing partners: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard — who receive transaction data necessary to process deposits and withdrawals. These partners operate under their own privacy and data security policies.
• KYC verification services: Third-party identity verification providers who assist in processing identity documents and conducting age and address checks. These providers are contractually bound to use your data solely for the verification purpose and to maintain equivalent data security standards.
• Game content providers: Software studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming operate the game servers that deliver live dealer, slots, and other content. These providers receive the minimum technical identifiers (session tokens, bet amounts) required to run game sessions. They do not receive your full personal profile.
• Hosting and infrastructure providers: Cloud infrastructure and server providers who host the 155bet platform. These providers access data solely in the context of their infrastructure management role and are bound by confidentiality agreements.

3.3 Legal Disclosures

155bet may disclose personal data — including account records, transaction history, and communications — to law enforcement agencies, financial intelligence authorities, or other competent regulatory bodies where we are required to do so by applicable law, court order, or lawful authority request. In such cases, we will disclose only the minimum data necessary to comply with the legal requirement and, where permitted by law, will notify the affected player.

3.4 Business Transfers

In the event of a merger, acquisition, asset sale, or restructuring of 155bet's business, player data may be transferred to the acquiring or successor entity as part of that transaction. Where such a transfer occurs, the successor entity will be required to honour the commitments made in this Privacy Policy, and players will be notified of any material changes to how their data is processed.

3.5 Aggregate & Anonymised Data

155bet may share aggregated, anonymised statistical data (from which no individual player can be identified) with third parties for research, industry analysis, or promotional purposes. For example, we may publish aggregate figures on total registered players, popular betting markets, or average session lengths. This type of data sharing carries no privacy risk to individual players.

4. Cookies & Tracking Technologies

4.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, remember your preferences, and maintain session continuity. 155bet uses cookies and similar tracking technologies — including local storage objects and session tokens — to operate and improve the platform.

4.2 Types of Cookies Used by 155bet

4.3 Strictly Necessary Cookies

Strictly necessary cookies cannot be disabled without breaking core platform functionality. They include the session authentication token that keeps you logged in while playing, the CSRF protection token that prevents cross-site request forgery attacks, and the transaction security cookie used during deposit and withdrawal flows. Because these cookies are essential to providing the service, no consent is required to place them.

4.4 Analytics Cookies

155bet uses internal analytics systems — not third-party advertising networks — to collect aggregated data on how players navigate and use the platform. This data helps us identify slow-loading pages, underused features, and popular game categories. Analytics cookies do not track your activity across other websites and do not build a profile of your browsing behaviour outside of 155bet.

4.5 Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to block all cookies, block only third-party cookies, or delete existing cookies. Please note that disabling strictly necessary cookies will prevent you from logging in and using the platform. Instructions for managing cookies in common browsers are available in each browser's help documentation. 155bet does not currently use third-party advertising cookies, so standard browser cookie controls are sufficient to manage your privacy preferences on this platform.

5. Data Security

5.1 Technical Security Measures

155bet implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Key measures include:

• SSL/TLS encryption: All data in transit between your browser or app and 155bet servers is encrypted using TLS 1.2 or higher. The 155bet domain enforces HTTPS on every page and API endpoint.
• Password hashing: Account passwords are never stored in plaintext. They are hashed using a strong, salted hashing algorithm so that even internal staff cannot read your password.
• Encrypted document storage: KYC identity documents are stored in an encrypted vault with strict role-based access controls. Access is restricted to authorised compliance personnel on a need-to-know basis.
• Access controls: Internal systems operate on a principle of least privilege — staff members can only access the data required for their specific job function. Access logs are maintained and reviewed regularly.
• Intrusion detection: 155bet's server infrastructure is monitored around the clock by automated intrusion detection and anomaly alerting systems. Unusual traffic patterns trigger immediate investigation.
• OTP verification: Sensitive account actions — including password resets, large withdrawals, and changes to registered contact details — require one-time password (OTP) verification sent to your registered Bangladeshi mobile number.

5.2 Your Responsibilities

Data security is a shared responsibility. As a 155bet account holder, you play an important role in keeping your account secure:

• Use a strong, unique password for your 155bet account — do not reuse passwords from other sites or services.
• Never share your password or OTP with anyone, including people who claim to be 155bet staff. 155bet will never ask for your OTP over email, chat, or phone.
• Ensure that the device and network you use to access 155bet are free from malware or keylogging software.
• Log out of your account when using a shared or public device.
• Contact support immediately at [email protected] if you suspect unauthorised access to your account.

5.3 Data Breach Response

In the unlikely event of a data breach that poses a risk to the personal data of 155bet players, we will assess the breach promptly, take immediate steps to contain it, and notify affected players via their registered email address as soon as reasonably practicable. The notification will describe the nature of the breach, the categories of data affected, and the steps we have taken or are taking to address it.

6. Data Retention

6.1 Active Account Data

While your 155bet account remains active, we retain all personal, transactional, and KYC data associated with your account. This data is necessary to deliver the service, maintain account history, process withdrawals, and respond to support queries.

6.2 Retention After Account Closure

Following the closure of a 155bet account — whether voluntary, via self-exclusion, or imposed by 155bet — we retain certain categories of data for a defined period in order to comply with legal obligations and to protect the legitimate interests of both the player and the platform:

6.3 Deletion After Retention Period

Once the applicable retention period has expired and there is no ongoing legal, regulatory, or investigative reason to retain the data, 155bet will securely delete or anonymise the relevant personal data. Anonymised data — from which no individual can be identified — may be retained indefinitely for statistical and analytical purposes.

6.4 Inactive Accounts

Accounts with no login activity for 12 consecutive months are classified as inactive. 155bet will contact the account holder at their registered email address before applying any dormancy policy to the account. Players are reminded to maintain accurate contact details to ensure they receive such notifications.

7. Your Rights

7.1 Right of Access

You have the right to request a copy of the personal data that 155bet holds about you. Upon receiving a valid written request from your registered email address, 155bet will provide a summary of your personal data within 30 days. This includes your registration details, KYC status, transaction history, and communication records held by the platform.

7.2 Right to Rectification

If any personal data held by 155bet about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. To update your registered name, address, email, or mobile number, contact support at [email protected]. Identity verification may be required before changes to sensitive account fields are applied.

7.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (for consent-based processing), or where processing is unlawful. Please note that 155bet may be required to retain certain data — particularly transaction records and KYC documents — for the minimum retention periods described in Section 6, regardless of a deletion request. In such cases, we will inform you of the data we are unable to delete and the legal basis for its retention.

7.4 Right to Restrict Processing

In certain circumstances — for example, while a dispute over the accuracy of your data is being resolved — you may request that 155bet restrict the processing of your personal data. During a restriction period, 155bet will continue to store your data but will not actively process it for purposes beyond fulfilling the legal obligation or resolving the dispute.

7.5 Right to Object to Processing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You can exercise this right by updating your communication preferences in your account settings or by writing to [email protected]. Once an objection to marketing communications is received, 155bet will cease sending promotional messages within 5 business days.

7.6 Right to Data Portability

Where technically feasible and where processing is based on your consent or on a contract with you, you may request that 155bet provide your personal data in a structured, commonly used, machine-readable format. Contact support to discuss the scope of a portability request.

7.7 Exercising Your Rights

To exercise any of the rights described in this section, please contact the 155bet privacy team at [email protected] from your registered email address. Include the subject line "Privacy Rights Request" and specify which right you wish to exercise. We will respond within 30 days of receiving a valid request. Identity verification may be required before we action any request that involves disclosing, amending, or deleting personal data.

8. Contact & Policy Updates

8.1 How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 155bet handles your personal data, please contact us using the details below. All privacy-related inquiries are handled by the 155bet compliance and data protection team.

• Email: [email protected] (subject line: "Privacy Inquiry")
• Platform: https://155bet.club
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Response Time: Privacy inquiries are acknowledged within 2 business days and resolved within 30 calendar days.

8.2 Changes to This Privacy Policy

155bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new platform features, legal obligations, or regulatory guidance. When material changes are made, we will notify active players via their registered email address and update the "Effective Date" at the top of this document. The revised Privacy Policy will take effect on the date specified in the notification. Continued use of the 155bet platform after that date constitutes acceptance of the updated Privacy Policy.

8.3 Prior Versions

If you would like to review a prior version of the 155bet Privacy Policy, you may request it by contacting [email protected]. We maintain an archive of all previous policy versions for a period of five years from their effective date.

8.4 Governing Language

This Privacy Policy is written in English and the English-language version is the authoritative version. In the event of any inconsistency between this English version and any translated version, the English version shall prevail.