Responsible Gaming at 155bet

1. Our Commitment to Responsible Gaming

155bet is one of Bangladesh's most widely used online casino and sports betting platforms, and we take the responsibilities that come with that position seriously. Gambling — whether it is wagering on a Bangladesh Premier League cricket match, spinning the reels on a Pragmatic Play slot, or sitting down at an Evolution Gaming live baccarat table — should always be approached as a form of paid entertainment with a defined budget, not as a strategy for generating income or escaping personal difficulties.

Our responsible gaming programme is not limited to a single page on our website. It is a platform-wide set of policies, tools, and trained staff behaviours that work together to minimise the risk of gambling-related harm to our players. The key pillars of this programme are: strict age verification; accessible and effective account-level controls; proactive monitoring for signs of problem gambling behaviour; a straightforward self-exclusion pathway; and clear signposting to external professional support resources.

155bet reviews its responsible gaming policies on a regular basis and updates its tools and procedures in line with best practice in the online gaming industry. This page reflects the policies currently in force. Players are encouraged to read this document carefully and to contact our support team at any time if they have questions about the tools available to them.

2. Age Restriction — 18+ Only

155bet strictly prohibits the use of its platform by anyone under the age of 18 years. This is a non-negotiable requirement that applies to all players, regardless of their location within Bangladesh or the type of betting activity they wish to engage in.

2.1 How We Verify Age

During the account registration process, all players are asked to confirm that they are 18 years of age or older. This declaration alone is not sufficient. 155bet's KYC (Know Your Customer) process requires all players to submit identity documents — such as their National ID card (NID), passport, or driving licence — to verify their date of birth before they can make withdrawals or access the full range of platform features.

In cases where our automated or manual review raises a reasonable doubt about a player's age, 155bet reserves the right to immediately suspend the account pending further identity verification, regardless of how long the account has been active or how much the player has deposited.

2.2 Protecting Minors

155bet encourages parents and guardians in Bangladesh to use parental control software to restrict access to online gambling websites on devices that may be used by children. If you believe that a minor has registered an account on 155bet using false identity information, please contact us immediately at [email protected]. We will investigate promptly and take all necessary action.

• Keep your 155bet login credentials private and never share your password with anyone under 18.
• Log out of your account when leaving a shared device unattended.
• Consider using device-level parental controls (available on Android, iOS, and Windows) to block gambling websites on family devices.
• Speak openly with young people in your household about the risks associated with gambling.

3. Recognising Problem Gambling

Problem gambling affects a small but significant proportion of gambling participants. It is characterised by a persistent inability to control gambling behaviour despite negative consequences in other areas of life — including financial, relationship, and mental health impacts. Early recognition is key to getting the right support before the situation escalates.

3.1 Warning Signs

The following behaviours may indicate that gambling is becoming problematic. This list is not exhaustive, and the presence of even one or two of these signs warrants honest self-reflection:

• Spending more money on gambling than you originally planned or can afford to lose.
• Chasing losses — continuing to gamble with the goal of winning back money already lost.
• Borrowing money, selling possessions, or neglecting bills in order to fund gambling.
• Lying to family members or friends about how much time or money you spend gambling.
• Feeling restless, irritable, or anxious when you are not gambling, or when you try to reduce your gambling.
• Gambling to escape stress, depression, loneliness, or other emotional difficulties.
• Neglecting work, study, or family responsibilities as a result of gambling activity.
• Multiple failed attempts to cut down or stop gambling.
• Thinking about gambling constantly, including planning the next session while engaged in other activities.

3.2 Self-Assessment Quiz

Answer the following questions honestly. If you answer "yes" to two or more questions, we strongly encourage you to use one of the player protection tools described below or to seek professional support.

4. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on the 155bet platform. It allows a player to formally request that their account be suspended and that they be prevented from opening a new account using the same personal details for a defined period — or permanently.

4.1 Available Self-Exclusion Periods

• 6 months — recommended as a starting point for players experiencing early-stage concern.
• 12 months — suitable for players whose gambling has had a significant negative impact on their finances or relationships.
• 3 years — for players who require a longer structured break and professional recovery time.
• Permanent / Lifetime — an irreversible exclusion for players who have decided that they no longer wish to gamble on 155bet under any circumstances.

4.2 What Happens During Self-Exclusion

• Your 155bet account is immediately suspended — you cannot log in, deposit, or place bets.
• All promotional emails, SMS notifications, and bonus offers are cancelled and suppressed for the duration of the exclusion.
• Any pending withdrawals of legitimate winnings will still be processed to your registered payment method.
• Your account data is retained in line with the data retention policy described in our Privacy Policy.
• Attempts to re-register using the same name, mobile number, NID, or email address will be blocked by our system.

4.3 How to Request Self-Exclusion

1. Log in to your 155bet account and navigate to Account Settings, then select "Responsible Gaming".
2. Choose "Self-Exclusion" and select your preferred exclusion period from the available options.
3. Confirm your decision — you will receive a confirmation email to your registered address.
4. Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and your preferred exclusion period. Our team will process your request within 24 hours.

5. Deposit & Spending Limits

Setting firm financial limits is one of the most effective ways to maintain control over your gambling budget. 155bet allows players to set the following types of financial limits directly from their account settings, with no need to contact support:

5.1 Deposit Limits

Players can set a maximum deposit limit on a daily, weekly, or monthly basis. For example, a player who wants to ensure they deposit no more than ৳5,000 per week can set that limit in their account, and the system will decline any deposit that would push the total above that threshold within the rolling seven-day window.

• Daily deposit limit: The maximum total amount (in BDT) you can deposit within any 24-hour period.
• Weekly deposit limit: The maximum total you can deposit within any rolling 7-day period.
• Monthly deposit limit: The maximum total you can deposit within any calendar month.

5.2 Loss Limits

A loss limit caps the total amount of real-money losses you can sustain within a defined time period. Once your losses reach the set threshold, you will be prevented from placing further bets until the limit period resets. Loss limits can be set on a daily, weekly, or monthly basis.

5.3 Wager / Stake Limits

Players who wish to restrict the maximum size of individual bets can request a stake limit via the support team. This is particularly useful for players who engage in live sports betting or live dealer games where the temptation to place high-value single bets can be elevated during in-play action.

5.4 Adjusting Limits

• Reducing a limit: Any reduction to an existing limit takes effect immediately and cannot be reversed for a minimum of 24 hours.
• Increasing a limit: Any request to increase an existing limit is subject to a mandatory 7-day cooling-off period before the increase takes effect. This delay is intentional — it gives players time to reconsider during a moment of potential impulsive decision-making.
• Removing a limit entirely: Removing an existing limit is treated as an increase and is subject to the same 7-day cooling-off period.

6. Time-Out & Cooling-Off Periods

Sometimes all a player needs is a short break to regain perspective without committing to a full self-exclusion. 155bet's time-out feature allows you to temporarily suspend your account for a defined period, after which it automatically reactivates without requiring any additional action from you.

6.1 Available Time-Out Periods

• 24 hours — a brief pause to step back from a losing session or a period of heightened play.
• 1 week — a short break to reassess your gambling habits and spending.
• 2 weeks — a medium-term break suitable for players who feel their gambling frequency is increasing.
• 4 weeks — an extended pause for players who want a meaningful break without the permanence of self-exclusion.
• 6 weeks — the longest time-out option, just short of a formal self-exclusion.

6.2 During a Time-Out

While a time-out is active, your account is temporarily suspended in the same way as a self-exclusion — you cannot log in, deposit, or place bets. Promotional communications are paused. Unlike self-exclusion, a time-out automatically lifts at the end of the specified period. If at the end of your time-out you feel you still need more time away from gambling, you can immediately activate another time-out or escalate to a formal self-exclusion.

6.3 Reality Check Notifications

Players can also activate session reality-check alerts, which display a notification at set intervals (every 30 minutes, 1 hour, or 2 hours) during a live gambling session. The notification displays how long your current session has been running and your net session result (winnings or losses), and prompts you to decide whether to continue. Reality checks are available for all game types including live dealer tables, slots, and sports betting.

7. Player Protection Tools Summary

The following table summarises all responsible gaming tools available to 155bet players and how to activate each one.

8. Getting Help

If you believe that gambling is causing harm to you or someone you care about, please do not wait before seeking support. Problem gambling is a recognised condition and professional help is available. Reaching out is the most important step.

8.1 Contact 155bet Support

The 155bet support team is your first point of contact for activating any responsible gaming tool, asking questions about your account limits, or discussing a self-exclusion. Our team is trained to handle these conversations with sensitivity and without judgement.

• Email: [email protected] (subject: "Responsible Gaming Support")
• Availability: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Response time: All responsible gaming requests are prioritised and acknowledged within 2 hours.

8.2 Safe Gambling Practices

Regardless of whether you feel that your gambling has become a problem, the following practices will help ensure that your 155bet experience remains a positive one:

• Set a strict gambling budget before each session — decide in advance how much you are prepared to lose, and treat that amount as the full cost of your entertainment.
• Never gamble with money you cannot afford to lose. Gambling should never be financed through borrowing, credit, or money allocated for essential living costs.
• Take regular breaks. Long, uninterrupted gambling sessions increase the risk of impulsive decision-making and chasing losses.
• Balance gambling with other leisure activities. If gambling is the only recreational activity you engage in, that is worth reflecting on.
• Avoid gambling when you are tired, stressed, upset, or under the influence of alcohol. Decision-making quality is significantly reduced in these states.
• Accept losses as the cost of entertainment, not as a debt to be recovered through further play.
• Review your transaction history in your 155bet account regularly so you have an accurate picture of your gambling expenditure.

8.3 External Support Resources

155bet encourages any player who is experiencing gambling-related harm to seek professional support. While specific hotline numbers vary, the following types of organisations provide free, confidential support to people affected by problem gambling in Bangladesh and internationally:

• National Mental Health Helpline (Bangladesh): Contact your nearest government hospital's mental health department or the National Institute of Mental Health (NIMH), Dhaka, for counselling and support referrals.
• Gamblers Anonymous: An internationally active peer-support fellowship for people with gambling problems. Meetings are available in many countries and online.
• Trusted family or religious counsellor: Speaking with a trusted imam, priest, or family elder can be a valuable first step for players in Bangladesh who prefer a culturally familiar support pathway.
• GP or mental health professional: A qualified doctor or licensed counsellor can provide a clinical assessment and refer you to specialist problem gambling treatment services.

8.4 Supporting a Loved One

If you are concerned that a family member or close friend may be experiencing problem gambling, there are practical steps you can take to help. Approach the conversation with empathy rather than accusation — people struggling with problem gambling are often experiencing significant shame and are more likely to seek help if they feel supported rather than judged. Encourage them to speak to a professional, offer to accompany them to a support appointment, and help them explore the self-exclusion and account management tools available at 155bet. If the person is a registered 155bet player, you may also contact our support team at [email protected] to raise a concern and our team will handle the matter sensitively and confidentially.